Rules

1. General provisions

1.1. These rules for the sale of goods (hereinafter referred to as the Rules), determine the general terms of use for using the online store www.dviraciudalys.lt. The rules apply when the Buyer chooses, orders and buys at the dviraciudalys.lt online store.

1.2. JSC Imenza organizes trade in the Dviraciudalys.lt store and provides related services to the Buyer.  JSC Imenza registered office is  at  Vilties str.24A, 29107, Anykščiai, Lietuvai, the legal entity code 154107957, the VAT payer code,  LT541079515, hereinafter referred to as the Seller.

1.3. The listed persons below  have  rights to buy in a seller's online store, hereinafter referred to as the Buyer in these rules:

1.3.1. natural persons who have attained their majority, whose capacity is not restricted by court procedure;

1.3.2. legal entities;

1.3.3. minors between the ages of 14 and 18, with the consent of their parents or guardians, except when they have their own disposable income.

1.4. By registering and placing an order, the Buyer at the same time confirms that he has a right to purchase at  dviraciudalys.lt store.

2. Conclusion of a sales contract

2.1. The Purchase Agreement between the Buyer and the Seller is considered concluded when the Buyer submits an order for  goods and agrees to pay for the goods, to pay the courier or to agrees to pay for the goods when they are picked up at the office at Vilties 24A, 29107, Anykščiai, Lietuva. Before ordering and / or paying, the Buyer must confirm that he has become acquainted with the Buyer's Online Store Rules and Privacy Policy by clicking on CONTRACT. If the Buyer disagrees with all or some of the rules, he can not continue to order  goods and buy at dviraciudalys.lt online store.

2.2. Prices in dviraciudalys.lt store are indicated in EUR with VAT (€ + VAT).

2.3. The buyer, in order to order  goods in the online store dviraciudalys.lt, must indicate( in the appropriate fields of information provided by the Seller) the data necessary for the proper execution of the order of the goods: name, surname, shipping address and postal code, telephone number and e-mail address; provide other information that may be required for delivery of the goods.

2.4. The buyer undertakes to accept the goods. If the Buyer can not accept the goods himself, and the goods have been delivered at the address indicated by the Buyer, then the Buyer has no right to express claims for the delivery of the goods to the other entity.

2.5. The seller, in case of uncertainty, has a right to contact the Buyer by telephone or by e-mail. If Seller can not contact the Buyer using his contact details, the order will be canceled.

3. Delivery of goods

3.1. In the online store dviraciudalys.lt you can order goods at any time of the day, any day of the week.

3.2. The goods are delivered via the Venipak delivery service to the address specified by you at the time of ordering the goods, to the LP Express terminals and Venipak parcel lockers. Delivery time - 2-3 working days. Changing the address during delivery costs an additional € 3.

3.3. Customer's phone number is required.

3.4. Delivery costs depending on the order amount: if the goods are ordered up to 50 €, then the delivery of goods costs 3.50 € (when the shipment is delivered to the address chosen by the Buyer or to the Lp Express terminal). Delivery to Venipak parcel lockers costs 3.50 eur.  Delivery is free if the order's amount is 50 € and more. There is an additional charge of  50 € for the delivery to Neringa.

3.5  The goods are delivered by the Seller's authorized representative Venipak parcel service.

3.6. The Seller undertakes to deliver the goods to the Buyer no later than within 2-4 working days from the submission of the order to the Seller. Such term does not apply in cases when the required goods are not in the Seller's warehouse and the Buyer has been informed about it. For non-delivered goods, the Seller undertakes to return the money to the Buyer within 2 working days from the date of payment. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to Force Majeure circumstances.

3.7. If the goods are not delivered on time due to the fault of the Buyer (incorrect phone number), the Seller is not and cannot be held responsible for the delivery of the goods.

3.8. The buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of goods.

4. Delivery and returns

4.1. Pirkėjas turi teisę grąžinti prekes:

4.1.1.  The Buyer has the right to return the goods without giving a reason, notifying the Seller within 14 days from the moment of delivery or collection at the JSC Imenza warehouse. The returned goods must be in the original neat packaging, unused, undamaged, without losing the appearance  and in the same set as received by the buyer. Changes to the packaging necessary to inspect the product are not considered to be material damage. The cost of returning the goods must be covered by the Buyer;

4.1.2.  The Buyer has a right to return a defective product by writing to the Seller by telephone  or by e-mail indicating the reason for the return of the goods. The seller is responsible for defects in the product that occur within two years of the sale of the product, unless the law or agreement provides for a longer period. The buyer can choose either to replace a defective product free of charge with a quality item or to demand payment of the money paid for the item and for delivery. The buyer also has a right to contact the seller regarding the reduction in the price of the low-quality product.

4.2. Return of the goods must be accompanied by the purchase document.

4.3. The seller undertakes to return the money to the Buyer immediately after the acceptance of the item, but not later than within 2 business days.

4.4. The Seller has a right not to accept Goods returned by the Buyer if the Buyer does not comply with  the procedures for the return of goods set out in points 4.1.1. and 4.1.2.

4.5. The seller is not responsible for the fact that the colour or other parameters of the goods in the e-shop  may not correspond to the actual size or colour of the   goods   due to the features of the equipment used by the Buyer.

4.6. Returns must be delivered to the Seller to close corporation  Imenza, to  Vilties str. 24A, 29107, Anykščiai, Lietuva.

4.7. Return and replacement of goods is carried out in accordance with the Minister of Economy  order No 217,  June 29, 2001,  approved  "Rules for repayment and exchange of goods" and the Minister of Economy Order No 258,   August 17, 2001, approved "Rules for the sale of goods and provision of services when contracts are made using communications equipment". 

5. Final provisions

5.1. Relationships arising from these rules are governed by the law of the Republic of Lithuania.

5.2. All disputes arising from the enforcement of these rules shall be resolved by negotiation. The buyer can use the Electronic Dispute Resolution or the Consumer Rights Information System. Failing to reach an agreement, disputes shall be resolved in accordance with the procedure established by laws of the Republic of Lithuania.